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Frequently Asked Questions
Q. Why don't they call it a "Killer" brownie any longer.
A. Another company trademarked the name "Killer" brownie. It is not the name but what it is made with, how it is made and who makes it; this, no one can take away.
Q. Are these the same West Point Market Killer Brownies.
A. The Original Triple Layer Brownie is based on the West Point Market brownie recipe using the same quality ingredients and proprietary baking process. They are larger is size and weight which is not a bad thing.
Q. Where can you buy the brownies.
A. The brownie gift packs are available online only at wpmbrownies.com and by the piece locally at Pandora's Cupcakes in Montrose & Tallmadge, Ohio.
Q. Does West Point Market have a retail location.
A. There is not a bricks & mortar location, however, you can purchase our brownies locally at Pandora's Cupcakes in Montrose and Tallmadge.
Q. How long will the brownies last.
A. 3 weeks in the fridge, 6 months in the freezer.
Q. What are the best sellers.
A. Original, Peanut butter, Blondie, Bourbon Pecan. Seasonally; Pumpkin Pie & Candy Cane Crush.
Q. Why are the brownies more expensive than others.
A. You will find the quality of ingredients, the taste and texture experience and size make the brownies a great value. They will easily serve 2 and are baked with King Arthur flour, Ghirardelli and Callebaut dark chocolate, cane sugar, our signature caramel, real butter, whole eggs, and a variety of quality nuts. We are uncompromising in using only the highest quality ingredients in our small batch baked hand crafted brownies.
Q. How can I track my package.
A. You will initially receive email notification when the shipping label is printed. You will receive a second notification with a tracking # when either UPS or USPS scans your shipment.
Q. What size are your brownies.
A. Approximately 1/3 lb. and 2 3/4" x 2 3/4 ".
Q. How do I keep and store my brownies.
A. All brownies are packaged in freezer bags for storage. They will keep 3 weeks in the fridge and 6 months in the freezer.
Q. How do I add a gift card.
A. List your gift card sentiments, flavor choices and any special instructions on the "My Cart" page in the "Add a Note " section.
Q. Were do I list my brownie flavor choices.
A. List your flavor choices and any special instructions on the "My Cart" page in the "Add a Note " section.
Q. When do you ship orders.
A Monday, Tuesday & Wednesday.
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